FAQs
How long does it take to make the ring?
Between 10-14 days.
What are the main assurances customers get with My Ring Tailor?
- Quality guarantee
- Backup ring
- Unique designs
- Certified diamonds
Can I personalize my ring with an engraving or special request?
Yes. Please contact us.
Does it cost extra to fast-track the ordering process?
No.
What is the ordering process?
Check our "The Process" page.
Is shipping included in the pricing?
For all orders over $4000.
Where does My Ring Tailor ship to?
We ship internationally using DHL Express (Fully Tracked and Insured). There are a few exceptions due to DHL not shipping for security reasons. Contact us for any further questions regarding shipping.
Can I cancel my order?
You may cancel your order before production of the ring begins. In such cases, a cancellation fee of 40% of the deposit amount will apply. The remaining 10% of your deposit will be refunded within 10 to 15 working days.
What metals do you use?
We offer 18k White, Yellow & Rose Gold as well as Platinum for all our jewelry.
If the ring size is wrong, can you resize?
Complimentary resizing is valid only for 2 months afterpurchase. After 2 months, the customer is required to cover any costs.